FAQ
Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about the products we feature, please send us an Online Inquiry or call our Customer Representatives at 866-324-7916 or 718-874-2640 FAX 718-874-2076.
SECURITY AND SAFETY QUESTIONS
Is it safe to buy a diamond over the Internet?
Is it safe to mail a diamond?
COMPANY QUESTIONS
Who is JewelryShopping.com?
Why should I buy a diamond from JewelryShopping.com?
How do I know I'm getting the best price?
SHIPPING, ORDERING AND RETURN QUESTIONS
What are my payment options?
Does JewelryShopping.com charge sales tax?
Can JewelryShopping.com ship orders outside the United States?
What are my shipping options?
What is your refund policy?
How do I return an item I purchased?
How long does it take to get my order?
What if I don't get my order in the standard time frame?
Can I send someone gifts from JewelryShopping.com?
Can I purchase gift certificates from JewelryShopping.com?
How do I check the status of my order?
How do I track my order after it's been shipped?
DIAMOND/JEWELRY QUESTIONS
What's a karat? What's the difference between karat and carat?
What are the 4Cs?
Why is 18K gold more valuable than 14K?
What do the markings on the back of my jewelry mean?
Why do similar pieces of jewelry have such different prices?
Does JewelryShopping.com sell 'enhanced' or 'treated' diamonds?
What's the best way to care for and clean a diamond?
What's the best way to care for and clean gold jewelry?
PRIVACY QUESTIONS
What information does JewelryShopping.com gather about me?
How does JewelryShopping.com use information it gathers about me?
Cookies
Usage Tracking
Is It Safe To Buy A Diamond Over The Internet?
(To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that your information is protected. Also, all browsers display an (s) after the 'http' in the Web site address to indicate that you're in a secure environment.)
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Why Should I Buy A Diamond From JewelryShopping.Com?
Our diamonds are certified and provide the best value for money.
Jewelry Shopping also offers:
- Easy refunds and returns
- Personalized, professional sales assistance
- Safe Shopping Guarantee
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How Do I return an Item I Purchased?
Simply go to this link to process your return our contact our customer service department contact number is 718-874-2640. Or send us an online inquiry at info@jewelryshopping.com for the return Authorization Number (RMA ) Our trained customer service representatives will guide you throughout the process. If after hours, please leave a message and we will contact you with the relevant information.
Back to TopHow Does JewelryShopping.Com Use Information It Gathers About Me?
There are a few ways in which we use the information you provide us:
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Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.