Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about the products we feature, please send us an Online Inquiry or call our Customer Representatives at 866-324-7916 or 718-874-2640 FAX 718-874-2076.
SECURITY AND SAFETY QUESTIONS
SHIPPING, ORDERING AND RETURN QUESTIONS
Yes. Jewelry Shopping uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering a Diamond / Jewelry from Jewelry Shopping is the fun, worry-free experience shopping online should be.
(To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that your information is protected. Also, all browsers display an (s) after the 'http' in the Web site address to indicate that you're in a secure environment.)
Back to Top
Since we ship our diamonds by carriers like FedEx and UPS, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete shipping information.
Back to Top
Jewelry Shopping is an Internet jewelry store, part of a group of jewelry stores that can offer safe and simple online jewelry purchase with cost savings that are passed on to the customer. Our Headquarters are in the Fort Myers area of Florida.
Back to Top
Jewelry Shopping also offers:
- Easy refunds and returns
- Personalized, professional sales assistance
- Safe Shopping Guarantee
Back to Top
Back to Top
You may pay for your order with a Visa, MasterCard, Discover or e-Check, or Pay pal as well as by personal check, money order, cashier's check, certified bank check, or wire transfer. Orders may be made via our web site, by phone at 1-866-324-7916 or Fax your order to 718-874-2076.Back to Top
Yes. We can usually accept credit card payment for an international order if the card was issued by a U.S. bank and we can verify cardholder information. We recommend that international orders be paid by wire transfer or Pay Pal Click here for wire transfer instructions.Back to Top
JewelryShopping.com is proud to offer complementary ground shipping on all orders over $135. Shipments in the continental USA. Not Alaska, And Hawaii may only be shipped by calculation thru U.P.S Software using a special software build in our shopping cart. International orders are calculated thru U.P.S Software thru our shopping cart.and custom Fee’s are the customers responsibility. Canada is ship calculated thru U.P.S Software using a special software build in our shopping cart plus custom Fee’s are the customers responsibility. all orders are shipped using UPS and are sent fully insured. Delivery time is usually 4 business days from the time your package leaves our warehouse (depending on item availability). We're sorry, but shipments cannot be made to P.O. Boxes.Back to Top
JewelryShopping.com offers a 30-day Money Back Guarantee on all jewelry and watches. Body jewelry, custom ring sizing and number charms are non refundable. .Diamond products are refundable within 8 days of purchase. Does not include shipping charges or re-stocking fees, if applicable.Back to Top
How Do I return an Item I Purchased?
Simply go to this link https://jewelryshopping.returnscenter.com/ to process your return our contact our customer service department contact number is 718-874-2640. Or send us an online inquiry at firstname.lastname@example.org for the return Authorization Number (RMA ) Our trained customer service representatives will guide you throughout the process. If after hours, please leave a message and we will contact you with the relevant information.Back to Top
How Long Does it take to get my Order?
Jewelryshopping.com makes every effort to get your order process as soon as possible. In-stock items are generally shipped out same day or within 24-Hours-From Monday-to-Friday. Custom shipping methods are available at check-out you will see additional shipping methods. Or Ask our Customer Service Representatives for shipping details we are here to help.Back to Top
If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by calling 866-324-7916 or 718-874-2640 FAX 718-874-2076 send us an Online Inquiry and our representatives will be happy to help.Back to Top
Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.Back to Top
Yes. JewelryShopping.com offers gift certificates that are redeemable at all our sites: www.JewelryShopping.com ,they are available in $25, $50 and $100, $250, $500 and $1,000 denominations. Payment can be made by credit card, e-check, Pay Pal, personal check, wire transfer or money order.Back to Top
To check the status of your order, simply go to our order tracking search box call us at 866-324-7916 or 718-874-2640 FAX 718-874-2076 or send us an Online Inquiry and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation email.Back to Top
The only way to track your order is after it has been shipped you will receive an e-mail with your Tracking number simply click on the link and it will tell you the status off your delivery or to call us. Please call 866-324-7916 or 718-874-2640 FAX 718-874-2076 or send us an Online Inquiry for assistance.Back to Top
Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. Visit our Learning Center for a complete discussion of Jewelry Terms.Back to Top
Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the geometric relationship of the facets of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size). Visit our Learning Center for a complete discussion of diamonds.Back to Top
18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Learning Center for a complete discussion of Jewelry Terms.Back to Top
If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Visit our Learning Center for a complete discussion of Jewelry Terms.Back to Top
There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.Back to Top
Here are some general guidelines for caring for and cleaning your diamonds: Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach. The best way to clean your diamonds is in a bowl of warm, sudsy water with a drop of any mild liquid detergent. Brush the pieces with a soft brush, and then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well. Click here for complete care and cleaning information.Back to Top
Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other. You can clean your gold jewelry in a bowl of warm, sudsy water with a drop of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth. Click here for complete gold jewelry care and cleaning information.Back to Top
Put simply, a cookie is a small piece of information that web sites use to remember information about users. JewelryShopping.com uses two types of cookies to recognize our members and remember shopping list items. JewelryShopping.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information. JewelryShopping.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password. You can disable your cookies at any time through your browser options.Back to Top
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.